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Terms of Purchase

Company Information

Company name:
Colloid d.o.o.
Prva pruga 7, Zemun, Belgrade

Company Registration Number: 20509791
Tax Identification Number (PIB): 106004690
Website: www.koloid.rs
Contact email: office@koloid.rs

Activity code and description: 1086 – Manufacture of homogenised food preparations and dietetic food

Accurate Description of the Goods and Services Offered

To help you make the right decision when choosing a product, we have made every effort to describe all our products in as much detail as possible. You can find the description of each product, along with frequently asked questions about it, next to its image in our online shop. If you need any further information, please feel free to contact us by email at office@koloid.rs, and we will reply as soon as possible.

Promotions apply to the Colloid online shop. For any further information about promotions, please contact us via the contact form.

Contact Details

Email: info@koloid.rs

Note: Email is the primary means of communication with Colloid. We reply to emails as quickly as possible, and no later than 24 hours after receiving your message. Orders cannot be placed by phone, only through our online shop.

Ordering

Orders can be placed exclusively through the online shop at koloid.rs. You can place your order at any time of day, after which you will immediately receive an automatically generated email with the details of your order.

Payment Methods

Delivery and Possible Restrictions

Delivery within Serbia:

Delivery anywhere in the Republic of Serbia costs RSD 400, and delivery is free for orders over RSD 4,000.

The delivery time is 3–5 working days, or no more than 30 days from the date of order.

During public holidays (New Year, Christmas, Easter, Labour Day and similar), parcels will be collected on the courier service’s first working day after the holiday.

Along with the order confirmation, we email every customer detailed information about when they can expect their products to be delivered, including the tracking number and a link through which the customer can track the order, change the delivery address, change the delivery day (choosing from the next 6 days) or arrange collection from a parcel locker.

In Serbia, we work with the courier services GLS and Post Express (the latter for Kosovo, where orders must be paid by payment card).

Currency Conversion Statement

All payments will be made in the local currency of the Republic of Serbia, the dinar (RSD). Prices in other currencies are shown for information only, using the official middle exchange rate of the National Bank of Serbia. The amount charged to your payment card will be expressed in your local currency, converted at the exchange rate used by the card schemes, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price shown on our website. Thank you for your understanding.

Protection of Confidential Transaction Data

When you enter your payment card details, the confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol and PKI system, currently the most advanced cryptographic technology. The security of your data during purchase is guaranteed by the payment card processor ChipCard a.d. Beograd, and the entire payment process takes place on ChipCard’s pages. At no point are your payment card details available to our system.

Prices

All prices shown on the website include VAT. If a customer orders goods and the price of that product changes in the meantime, Colloid will honour the price that was valid at the time the order was received.

Complaints

Email for complaints: office@koloid.rs

Note: Due to the way our work is organised, we use email as our primary means of communication. If we notice a missed call, we will call you back as soon as possible. Colloid sets high standards of customer care – your suggestions are always welcome, and we also handle any complaints.

Before using the product, please inspect it carefully. If the product is damaged as a result of a manufacturing defect (e.g. a faulty box or bottle), we will accept your complaint. If the product is damaged in any other way due to the user’s carelessness, we cannot accept the complaint.

You do not need to keep your receipt to make a complaint, as Colloid has kept records of its customers from the very beginning in order to provide the highest standard of service.

If you are not satisfied with a product, but it is not faulty or damaged, please contact us by email for support. If you still wish to return the product, you can exchange it for other products of lower or higher value, paying the difference or receiving a refund, depending on the option you choose. If you return a product without exchanging it for another one, you will receive your money back in the same way you paid (in cash or to the account you paid from by debit or credit card). The product you are exchanging or returning MUST NOT BE DAMAGED OR USED (including washing) and MUST BE IN ITS ORIGINAL PACKAGING. For exchanges, the customer bears the delivery costs (delivery in both directions: for the returned product and for the new product taken in exchange) or the cost of returning the product.

Rest assured that we will accept all justified complaints and, depending on your request, replace the product or refund your money.

Complaints are accepted within 14 days of receiving the package.

Refunds

In the event of a return and refund, where the customer paid in part or in full by payment card, and regardless of the reason for the return, Colloid (Colloid d.o.o.) is obliged to make the refund exclusively via the VISA, EC/MC and Maestro payment methods, which means that the bank will, at the seller’s request, refund the funds to the cardholder’s account.

User Privacy Protection

On behalf of Colloid d.o.o., we are committed to protecting the privacy of all our customers. We collect only the necessary basic data about our customers/users and the data required for our business operations and for keeping users informed, in accordance with good business practice and in order to provide a high-quality service. We give our customers a choice, including whether or not they wish to be removed from the mailing lists used for marketing campaigns. All user/customer data is treated as a trade secret and is accessible only to employees who need it to perform their work. All Colloid d.o.o. employees are responsible for upholding the principles of privacy protection.

Colloid d.o.o. Privacy Policy

  1. Definitions
  1. About Us and Who Controls the Information
  1. Relevant Legislation
  1. Who Collects and Processes Information
  1. We collect information in several different ways:

5.1. Contact via Contact Form or Order Form

5.2. Server Hosting Our Website

The server on which our website is hosted is maintained by Bluehost and is located in Orem, Utah, United States.

5.3. Cookies and Rules on Data Collection via Cookies (Cookie Policy)

  1. What We Know About You
  1. How Long We Keep Your Data
  1. Processing of Data by Third Parties
  1. Unauthorised Access to Databases
  1. Changes to This Privacy Policy

Colloid d.o.o. Cookie Policy

Definitions

About Us and Who Controls the Information

What Are Cookies?

What Is the Purpose of Cookies?

How We Use Cookies (Which Types) and Why

5.1. We use cookies for analytics and performance.

5.2. We use cookies for targeting.

Third-Party Cookies

6.1. Google

6.1.1. Disable Google Analytics

6.2. Facebook

6.2.1. Facebook Conversion Tracking Pixel

6.3. MailChimp

6.4. Sharing Tools

6.5. Disqus

Accepting the Use of Cookies

Changes to This Cookie Policy

Thank you for your understanding and patience while you wait for your Colloid products.

Customer Support

We're here to answer any questions about using our products.

Fast Delivery

Delivery within 1–3 working days.

Customer Satisfaction

Hundreds of customers trust our products.

Secure Payment

Transactions protected by security standards.

© 2026 Colloid.

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