Privacy Policy

User Privacy Protection

On behalf of Colloid d.o.o., we are committed to protecting the privacy of all our customers. We collect only the necessary basic data about our customers/users and the data required for our business operations and for keeping users informed, in accordance with good business practice and in order to provide a high-quality service. We give our customers a choice, including whether or not they wish to be removed from the mailing lists used for marketing campaigns. All user/customer data is treated as a trade secret and is accessible only to employees who need it to perform their work. All Colloid d.o.o. employees are responsible for upholding the principles of privacy protection.

Colloid d.o.o. Privacy Policy

1. Definitions

• Colloid d.o.o. Beograd, Prva Pruga 7, 11000 Belgrade (hereinafter: “Colloid d.o.o.”, “we”, “us”, “our”) means the legal entity that operates the websites at colloid.rs.
• Personal data – means data relating to natural persons who can be identified at any point.
• User – means a visitor to our website.
• Client – means a user of our services.
• Usage data – means data that the user, by clearly accepting the terms, allows to be used for the purpose of improving the user experience.
• Cookies – means small sets of simple files stored in the user’s web browser while they browse a website.

2. About Us and Who Controls the Information

• This website is owned by Colloid d.o.o., registered at Prva Pruga 7, 11000 Belgrade.
• Colloid d.o.o. is a company registered in Serbia under:
  • Company Registration Number: 106004690
  • Tax Identification Number (PIB): 20509791
  • Email: office@koloid.rs

3. Relevant Legislation

• This website has been designed to comply with the following national and international legislation on data protection and user privacy:
  • Law on Personal Data Protection of the Republic of Serbia (2018)
  • UK Data Protection Act 1988 (DPA)
  • Australian Privacy Act 1998 (APA)
  • General Data Protection Regulation (GDPR) of the European Parliament and of the Council (2016)

4. Who Collects and Processes Information

• Under the GDPR, every website user has the option to enable or disable the collection of their personal data.
• Colloid d.o.o. collects and processes all necessary data from persons who have consented to the processing of their data, for a clearly stated purpose and in a manner permitted by law.

5. We collect information in several different ways:

5.1. Contact via Contact Form or Order Form

• When you contact us via the contact form, order form or email, personal data will be collected only with your consent, by indicating that you accept the Privacy Policy and the Cookie Policy. We therefore ask you to read our Privacy Policy and Cookie Policy pages carefully.
• This data will be stored and processed solely for the purpose of responding to your inquiry or contacting you, and for the related technical administration. It includes your name, email address, phone number, location, a description of your needs and any other information you provide to us.
• Your data will be deleted at your request and will not be kept once it is no longer needed.
• At your request, you may obtain from us the data we hold about you up to that point, compiled in a portable electronic format.

5.2. Server Hosting Our Website

The server on which our website is hosted is maintained by Bluehost and is located in Orem, Utah, United States.

• This company and its data centre/server have the following safeguards:
  • fire protection
  • a modern early warning system directly connected to the local fire service
  • special door-locking systems
  • 24-hour service by qualified staff
  • entry via electronic access control terminals using a transponder key or access card
  • a modern CCTV system providing 24-hour monitoring of access routes, entrances, door-locking security systems and server rooms
  • DDoS protection
  • certification in accordance with DIN ISO/IEC 27001
  • he internationally recognised standard for information security
• When you visit our website, our web server records usage data, i.e. general information about your visit for the purpose of counting visits, but it does not recognise or record any individual information about you. We cannot identify you personally unless you voluntarily provide us with personal data. Personal data is collected only if you voluntarily disclose it in order to enter into a contract or open a customer account.
• All traffic (file transfers) between this website and your browser is encrypted and delivered over HTTPS. HTTPS (HyperText Transfer Protocol Secure) is an internet protocol that combines HTTP with the SSL/TLS protocol. It enables encrypted communication and secure identification of the web server.

5.3. Cookies and Rules on Data Collection via Cookies (Cookie Policy)

• Whenever you use any website, mobile application or other internet service, certain information is created and logged, subject to your consent when you accept the terms. The same applies when you visit the Colloid d.o.o. website.
• Here are some of the types of information we collect:
  • Like most websites, this site uses Google Analytics (GA) to track user interactions. We use this data to determine the number of visits and users of our site, in order to understand their needs and improve the user experience.
• For more information about these rules, please visit our Cookie Policy page.

6. What We Know About You

• We collect only the information you consent to give us.
• For example, we do not know your email address unless you send it to us by email or through a form. We use this data only within our company and will not sell or distribute it to third parties.
• If you have given us your email address but do not wish to receive any further correspondence from us, you can contact us at office@koloid.rs to unsubscribe or request that your data be removed.

7. How Long We Keep Your Data

• We retain your information only for as long as we need it to provide our service and fulfill the purposes described in this policy.
• Once the conditions for retaining this data no longer apply, we delete it and remove it from our databases.

8. Processing of Data by Third Parties

• We work with several third parties that process data on our behalf. These third parties have been carefully selected and comply with the laws listed in Section 3.
  • Google (Privacy policy)
  • MailChimp (Privacy policy)
  • Facebook (Privacy policy)

9. Unauthorised Access to Databases

• In the event of any breach of or unlawful intrusion into our website’s database, we will notify the relevant persons and authorities within 72 hours.
• In the event of any breach of or unlawful intrusion into the database of our website, or of the website of any third party we work with that processes data, we will notify the relevant persons and authorities within 72 hours of such a breach if it is reliably confirmed that personal data held in that database has been stolen.

10. Changes to This Privacy Policy

• Colloid d.o.o. reserves the right to amend this Privacy Policy as necessary in order to comply with amendments to laws and regulations.
• We will not explicitly notify our clients or website users of these changes. Instead, we recommend that you check this page periodically for any policy changes.
• If you believe that Colloid d.o.o. is not complying with this Privacy Policy, please contact us using the details on our Contact page.